Senior Product Leader · JCI USA National President
Product leader. Community builder.
I've spent 10+ years owning enterprise platform and CRM products, taking them from discovery all the way through adoption at big, matrixed companies. These days I'm also serving as National President of JCI USA.
I own platform and CRM products end to end: discovery, data model, delivery, and rollout. At Comcast I led the consolidation of 19 retail platforms into a single unified experience and an Oracle POS migration that handles 50,000+ daily transactions. That work added up to more than $13M in annual savings.
I'm also big on AI in the day-to-day. I built our product team's process for using ChatGPT agents, Claude, and other LLMs in discovery, requirements documentation, and deployment.
Don Cavelli Memorial Award, 2024Salesforce Certified Administrator
$13M+ annual savings from consolidating 19 platforms into one experience and migrating Oracle POS across 50,000+ daily transactions.
40% faster sales cycles and $750K saved each year by leading the Conga Contracts to Salesforce CPQ migration and owning the CLM build.
5,000+ frontline users across 500+ locations, delivered with five engineering teams, two design teams, and my direct reports.
Full-stack membership CRM for 5,200+ members that I designed and shipped for JCI USA, replacing the legacy vendor platform and saving $26K a year.
Experience
Where I've worked.
JCI USA
Jan 2025 – Present
National President
Drive the national strategic agenda for a 270-chapter federation, directing a volunteer leadership structure of 36 state presidents and their chapter officers.
Built consensus across every state organization to adopt a unified national platform and goals, aligning leaders with competing priorities around a single operational roadmap.
Designed and deployed a full-stack membership CRM serving 5,200+ members. Owned discovery, data model, payments, and rollout end to end, replacing the legacy vendor platform and saving $26,000 annually.
Comcast
May 2023 – Dec 2025
Director, Product Management
Led the build and rollout of the Celestial platform, consolidating 19 retail platforms into one unified experience spanning retail, contact center, sales, finance, and legal.
Owned all Xfinity Retail platforms (consumer & employee) plus Field Sales tooling: 9 platforms with 5 scrum teams and 2 design teams, impacting 500+ retail locations and 7,000+ end users.
Served as decision maker for Retail and Sales Product in enterprise-wide quarterly PI planning, weighing effort sizing, resource capacity, and budget to set commitments.
Created a formal product enhancement process aligning three engineering organizations to one Agile workflow, prioritized by frontline NPS feedback; oversaw a team of five product owners.
Comcast
Jun 2021 – May 2023
Senior Manager, Product Management
Delivered $750K in annual savings and 40% faster sales cycles by architecting the Conga-to-Salesforce Quote to Cash migration and driving the CLM backlog through deployment.
Established discovery and prioritization practices across multiple teams, reconfiguring Jira to match the agile process and leading change management for six product teams.
Coached PMs and analysts on user-story writing and stakeholder communication; served as the frontline voice of the customer across Sales, Retail, and Xfinity Mobile tools.
Comcast
Mar 2020 – Jun 2021
Product Manager
Defined the product vision for a new CRM sales-visit tracking feature, driving a 50% increase in completed visits and a 15-point NPS gain.
Owned end-to-end Agile delivery: backlog refinement, story acceptance, sprint demos, deployment, and bug triage through stabilization.
Corporation Service Company (CSC)
May 2017 – Mar 2020
Business Analyst
Owned and administered CSC’s Salesforce CRM end to end, defining priorities, managing releases, and supporting 400+ users in a regulated legal-compliance environment.
Led backlog refinement and release validation, running post-rollout stakeholder reviews that drove prioritization of follow-up enhancements.
Skills
Core competencies & tools.
Competencies
Enterprise Platform OwnershipProduct Strategy & RoadmapCRM Data ModelingStructured DiscoveryBacklog & User-Story DefinitionData-Driven PrioritizationAgile / Scrum DeliveryPI / Program Increment PlanningQuote to CashPoint of Sale (POS)Adoption & Change ManagementNPS / VOC-Driven EnhancementsAI / LLM-Enabled WorkflowsStakeholder CommunicationKPI Definition & Monitoring
Tools & technologies
Salesforce (CPQ, Certified Administrator)Conga ContractsJiraConfluenceSQLNode.jsPostgreSQLSupabaseVercelSquareOracle POSClaude CodeLLM / AI ToolingMicrosoft Office Suite
Education & Certifications
Credentials.
B.A.
University of Delaware
Bachelor of Arts
A-CSPO
Advanced Certified Scrum Product Owner
Scrum Alliance
CSPO
Certified Scrum Product Owner
Scrum Alliance
SFDC
Salesforce Certified Administrator
Salesforce
Community Leadership
Built from the chapter up.
I've spent seven years building JCI from the ground up. I started as a chapter treasurer in Wilmington, Delaware and earned every role after that through results, not politics.
2019Joined JCI Wilmington, DE. Appointed Treasurer within weeks.
2020–21Chapter President, JCI Wilmington. CPR trainings, food drives, community programs.
2022State President, JCI Delaware. Biggest membership growth in over a decade.
2023Program Manager, Civic Leadership Certification. Modernized the national process.
2024National Vice President (Partnerships). D.C. advocacy, United to Beat Malaria. Don Cavelli Memorial Award.
2025–26National President, JCI USA. 270 chapters, 36 state organizations, one national roadmap.
Let’s connect.
Always happy to talk product, enterprise platforms, or JCI.
